master69 Privacy Policy

This page describes what we collect when you use master69 and how we keep that data protected. We at master69 process personal information to provide live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), esports offerings, and payment processing. Your privacy is central to our operations.

Our data handling follows applicable law in the jurisdictions where we operate. We do not sell your personal information. We share data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), fraud-prevention vendors, and compliance partners only as necessary to deliver our service and meet legal obligations. You retain the right to access, correct, export, or delete your data.

This policy applies to all users of master69, whether accessing via desktop browser, mobile app (iOS / Android), or live-dealer tables. If you have privacy questions, contact our support team via live chat or email.

What Data We Collect on master69

We collect the following categories of information when you register and use master69:

Identity information: Name, email address, phone number, date of birth, nationality.
Verification documents: Copies of government-issued ID (KTP, passport, driver's license) and proof of residence (utility bill, bank statement) required before your first withdrawal.
Payment information: Bank account details, mobile-wallet identifiers (DANA, e-wallet, mobile banking, local payment account numbers), and transaction history with online payment, e-wallet, mobile banking, local payment, online payment.
Account activity: Login timestamps, bets placed, game selections, sportsbook markets accessed, live-table participation, chat messages with dealers and support staff.
Device and browser data: IP address, device type, operating system, browser version, time zone, language preferences.
Cookies and tracking: We use first-party cookies to remember your login session, language, and bet preferences. These do not track you across third-party sites.

We collect this data to process deposits and withdrawals, verify your identity (KYC), settle your gaming outcomes, detect fraud, comply with anti-money-laundering regulations, and provide customer support. We do not require additional demographic data (race, religion, political affiliation) unless legally mandated.

How We Use Your Data on master69

We use the information collected to operate master69 transparently. Your identity and verification documents are used to confirm you are who you claim and to prevent multiple accounts under false identities. Your payment information links your deposits and withdrawals to your account. Your account activity is logged to settle bets, calculate payouts, and provide transparency if disputes arise.

We may contact you via email or SMS if we detect suspicious account activity, require additional verification, or need to notify you of policy changes. We do not use your data to market third-party products unless you explicitly opt in (which you can do anytime in Account Settings).

Data location: Our servers may sit outside your jurisdiction; data may be transferred, stored, or processed in regions where master69 operates or where our service providers are based.

Third-Party Processors & Data Sharing on master69

We share your personal information with trusted partners only as necessary to deliver our service:

Payment processors: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking receive your payment details to process deposits and withdrawals.
Fraud and compliance vendors: We use third-party screening services to verify your identity against sanctions lists and detect suspicious transaction patterns.
Game studios: If you play our live-dealer tables, the studio operators (dealers, camera staff) see your alias and chat messages during the session.
Legal and government authorities: We may disclose information if required by law, court order, or regulatory demand (e.g., anti-money-laundering investigations).

We do not sell or rent your personal information to marketing firms, data brokers, or advertisers. We do not share your data across unrelated third-party platforms.

Your Rights & Data Control on master69

You have the right to:

Access: Request a copy of all personal data master69 holds about you. Use Account Settings or email our support team with "Data Request" in the subject line.
Correction: Update your name, email, phone, or address directly in Account Settings. For verified documents, request a re-verification if information has changed.
Deletion: Request that we delete your account and associated personal data once all outstanding bets are settled and no withdrawal is in progress. Some data (transaction history, verification records) may be retained for legal compliance.
Export: Download your account data (bets, transactions, profile) in a portable format (CSV or JSON).
Opt-out of marketing: Disable promotional emails and SMS in Account Settings anytime.

We will respond to access, correction, and deletion requests within ten business days. If your request is complex, we may ask for clarification or additional verification of your identity.

Cookies & Tracking on master69

Master69 uses cookies for the following purposes:

Session authentication: Keeps you logged in during your session. Expires when you close the browser or after inactivity (typically subject to verification).
Preferences: Remembers your language, time zone, and bet-history display settings.
Analytics: We track pageviews, game selections, and feature usage to identify technical issues and improve the platform. This data is anonymised and aggregated; we do not profile individual users.

We do not use third-party tracking pixels or allow Google Analytics / Facebook Pixel to track your activity on master69. You can clear cookies anytime in your browser settings; this will log you out of your session.

Data Security & Encryption on master69

We encrypt data in transit (HTTPS/TLS) and at rest (AES-256 or equivalent). Payment information is stored in PCI-compliant vaults separate from game-activity logs. Verification documents (ID scans, address proofs) are encrypted and access-controlled; only compliance staff can view them during KYC review.

We conduct regular security audits and penetration testing. If a breach occurs (unauthorised access to personal data), we will notify affected users and relevant authorities within the timeframe required by applicable law. We do not guarantee absolute security; no system is non-specific info protected against all threats.

Account security: You are responsible for keeping your master69 password confidential and enabling two-factor authentication (2FA) in Account Settings. We will never ask for your password via email or chat.

International Data Transfers & Jurisdiction

Master69 operates across multiple jurisdictions. When you use master69 from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be transferred to servers or processors located outside Indonesia. By using master69, you consent to such transfers. If you do not consent, do not use the platform.

Our services are available only where local law permits. We do not knowingly collect data from users in jurisdictions where online gaming is prohibited. If you are unsure about the legality of master69 in your region, contact your local authority or our support team before registering.

Children & Age Restrictions on master69

Master69 is not intended for users below the legal age of majority in their jurisdiction. We do not knowingly collect data from minors. If we discover that a user is under the legal age, we will disable the account immediately and delete associated personal data (subject to legal retention requirements).

Policy Changes & Contact on master69

We may update this privacy policy to reflect changes in law, technology, or our practices. We will notify you via email if material changes are made; continued use of master69 constitutes acceptance of the updated policy.

If you have privacy concerns, data requests, or want to report a suspected breach, contact us:

Live chat: Available in-app and via our website (English and Indonesian support).
Email: Send privacy-related inquiries to our support team—mark the subject "Privacy Inquiry" for priority handling.
Account Settings: Manage your personal data, cookies, and communication preferences anytime.

Summary & Your Privacy on master69

We at master69 collect personal information necessary to provide gaming, sportsbook, and payment services safely and legally. We do not sell your data, track you across third-party sites, or use your information for marketing without consent. Your data is encrypted, access-controlled, and retained only as long as needed.

You control your information: update it, export it, delete it, or opt out of marketing anytime in Account Settings. We respond to data requests within ten business days. If you have concerns about how we handle your privacy, contact our support team—we are committed to transparency and compliance with applicable data-protection law.

For more details on our legal commitments, see our terms and conditionsFor account-specific inquiries, visit Account Settings or our FAQThis privacy policy is effective as of the date listed on our platform and applies to all master69 users worldwide.